❓ Frequently Asked Questions
What is your MOQ?
Our standard MOQ is 500 pcs, but small quantities for the first trial order are acceptable.
Can I get a sample?
Sure. We usually provide existing samples for free. Custom designs may incur a charge, which is refundable when the order reaches a certain quantity.
How long is the sample lead-time?
For existing samples, it takes 2-3 days. For custom designs, it takes 5-7 days depending on the complexity.
How long is the production lead time?
It typically takes 10-15 days for MOQ orders.
How much is the freight charge?
We suggest express for small quantities and air or sea for large quantities. Costs depend on the method and exact quantities.
What file formats do you need for custom designs?
Our engineering team prefers files in AI, PDF, CDR, STP, or IGS format for new designs.