Q1: What is the Minimum Order Quantity (MOQ) for custom designs?

A1: Our standard MOQ for custom orders ranges between 100pcs to 500pcs per design per color. This applies to custom colors, logo printing, and specific sizing options.

Q2: How long does it take to produce a custom sample?

A2: When our production line is not operating at peak capacity, custom sample production typically takes between 1 to 3 business days, provided that correct AI or PDF design files are supplied.

Q3: Do you support Amazon FBA warehouse deliveries?

A3: Yes. We work with specialized shipping companies that handle Amazon seller accounts exclusively. We can label, package, and ship cargo directly to your designated FBA warehouse securely and rapidly.

Q4: What shipping terms and methods do you provide?

A4: We offer DDP shipping routes as well as sea, air, railway, and express parcel services (DHL, UPS, TNT, etc.). If you operate with a domestic freight agent in China, we can coordinate free shipping directly to their warehouse within a reasonable distance.

Q5: What are the standard shipping timelines?

A5: For urgent needs, our express delivery method takes approximately 3 days. Otherwise, we highly recommend our standard method which takes 5-7 days, providing the most cost-effective shipping solution.

Q6: Are there size tolerances for the microfiber makeup towels?

A6: Yes, because the products are manually measured and fabricated, a normal deviation of 1-2cm is standard. This does not affect the performance or quality of the reusable microfiber face towels.